{"id":4444,"date":"2026-05-15T11:57:33","date_gmt":"2026-05-15T08:57:33","guid":{"rendered":"https:\/\/www.spitalpsihiatrieborsa.ro\/?page_id=4444"},"modified":"2026-05-15T11:57:33","modified_gmt":"2026-05-15T08:57:33","slug":"chestionar-pentru-evaluarea-gradului-de-satisfactie-a-pacientului-ambulatoriu","status":"publish","type":"page","link":"https:\/\/www.spitalpsihiatrieborsa.ro\/?page_id=4444","title":{"rendered":"CHESTIONAR PENTRU EVALUAREA  GRADULUI DE SATISFAC\u021aIE A PACIENTULUI &#8211; AMBULATORIU"},"content":{"rendered":"<p><em>In cazul pacientilor fara discernamant, chestionarele vor fi completate de familie \/ reprezentant legal<\/em><\/p>\n<p>\u00cen vederea aprecierii \u00eengrijirilor medicale pe care le-a\u0163i primit \u00een Spitalul de Boli Psihice Cronice Borsa \u015fi a cre\u0219terii calit\u0103\u021bii acestora, v\u0103 rug\u0103m s\u0103 ave\u021bi amabilitatea de a r\u0103spunde \u00eentreb\u0103rilor din chestionarul de mai jos.<br \/>\n<strong><br \/>\n<\/strong><strong><em>\u00a0Va asiguram confidentialitatea informatiilor si anonimatul dumneavoastra in cadrul procedurilor de colectare si de prelucrare a datelor cuprinse in acest chestionar.<\/em><\/strong><\/p>\n<p>R\u0103spunde\u021bi la \u00eentreb\u0103ri bif\u00e2nd varianta care descrie cel mai bine situa\u021bia dvs. si completand spatiile libere, acolo unde este cazul.<\/p>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f4443-o1\" lang=\"ro-RO\" dir=\"ltr\" data-wpcf7-id=\"4443\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/index.php?rest_route=%2Fwp%2Fv2%2Fpages%2F4444#wpcf7-f4443-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formular de contact\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"4443\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"ro_RO\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f4443-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p><label for=\"completare-data\">Data complet\u0103rii (obligatoriu)<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"completare-data\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-required wpcf7-validates-as-date\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"date\" name=\"completare-data\" \/><\/span>\n<\/p>\n<p><label>1. Sex (obligatoriu)<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"sex\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><input type=\"radio\" name=\"sex\" value=\"Masculin\" \/><span class=\"wpcf7-list-item-label\">Masculin<\/span><\/span><span class=\"wpcf7-list-item last\"><input type=\"radio\" name=\"sex\" value=\"Feminin\" \/><span class=\"wpcf7-list-item-label\">Feminin<\/span><\/span><\/span><\/span>\n<\/p>\n<p><label for=\"varsta\">2. V\u00e2rsta dumneavoastr\u0103 (ani \u00eemplini\u021bi) (obligatoriu)<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"varsta\"><input class=\"wpcf7-form-control wpcf7-number wpcf7-validates-as-required wpcf7-validates-as-number\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"number\" name=\"varsta\" \/><\/span>\n<\/p>\n<p><label>3. C\u00e2t de mul\u0163umit sunteti de serviciile medicale oferite (impresia general\u0103)? (obligatoriu)<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"satisfactie\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><input type=\"radio\" name=\"satisfactie\" value=\"Foarte mul\u021bumit\" \/><span class=\"wpcf7-list-item-label\">Foarte mul\u021bumit<\/span><\/span><span class=\"wpcf7-list-item\"><input type=\"radio\" name=\"satisfactie\" value=\"Mul\u021bumit\" \/><span class=\"wpcf7-list-item-label\">Mul\u021bumit<\/span><\/span><span class=\"wpcf7-list-item\"><input type=\"radio\" name=\"satisfactie\" value=\"Nemul\u021bumit\" \/><span class=\"wpcf7-list-item-label\">Nemul\u021bumit<\/span><\/span><span class=\"wpcf7-list-item last\"><input type=\"radio\" name=\"satisfactie\" value=\"Foarte nemul\u021bumit\" \/><span class=\"wpcf7-list-item-label\">Foarte nemul\u021bumit<\/span><\/span><\/span><\/span>\n<\/p>\n<p><label>4. Cum aprecia\u0163i activitatea \u015fi implicarea personalului: (obligatoriu)<\/label><br \/>\n<label>a) Medic<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"medic\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><input type=\"radio\" name=\"medic\" value=\"Foarte bine\" \/><span class=\"wpcf7-list-item-label\">Foarte bine<\/span><\/span><span class=\"wpcf7-list-item\"><input type=\"radio\" name=\"medic\" value=\"Bine\" \/><span class=\"wpcf7-list-item-label\">Bine<\/span><\/span><span class=\"wpcf7-list-item last\"><input type=\"radio\" name=\"medic\" value=\"Nesatisf\u0103c\u0103tor\" \/><span class=\"wpcf7-list-item-label\">Nesatisf\u0103c\u0103tor<\/span><\/span><\/span><\/span><br \/>\n<label>b) asistente medicale<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"asistente\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><input type=\"radio\" name=\"asistente\" value=\"Foarte bine\" \/><span class=\"wpcf7-list-item-label\">Foarte bine<\/span><\/span><span class=\"wpcf7-list-item\"><input type=\"radio\" name=\"asistente\" value=\"Bine\" \/><span class=\"wpcf7-list-item-label\">Bine<\/span><\/span><span class=\"wpcf7-list-item last\"><input type=\"radio\" name=\"asistente\" value=\"Nesatisf\u0103c\u0103tor\" \/><span class=\"wpcf7-list-item-label\">Nesatisf\u0103c\u0103tor<\/span><\/span><\/span><\/span><br \/>\n<label>c) Infirmiere\/brancardieri<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"infirmiere\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><input type=\"radio\" name=\"infirmiere\" value=\"Foarte bine\" \/><span class=\"wpcf7-list-item-label\">Foarte bine<\/span><\/span><span class=\"wpcf7-list-item\"><input type=\"radio\" name=\"infirmiere\" value=\"Bine\" \/><span class=\"wpcf7-list-item-label\">Bine<\/span><\/span><span class=\"wpcf7-list-item last\"><input type=\"radio\" name=\"infirmiere\" value=\"Nesatisf\u0103c\u0103tor\" \/><span class=\"wpcf7-list-item-label\">Nesatisf\u0103c\u0103tor<\/span><\/span><\/span><\/span>\n<\/p>\n<p><label>5. A\u021bi fost informat (clar, intr-un mod pe intelesul dumneavoastra) cu privire la drepturile<br \/>\ndumneavoastr\u0103 ca \u0219i pacient? (obligatoriu)<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"drepturi-info\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><input type=\"radio\" name=\"drepturi-info\" value=\"Da\" \/><span class=\"wpcf7-list-item-label\">Da<\/span><\/span><span class=\"wpcf7-list-item last\"><input type=\"radio\" name=\"drepturi-info\" value=\"Nu\" \/><span class=\"wpcf7-list-item-label\">Nu<\/span><\/span><\/span><\/span>\n<\/p>\n<p><label>6. A\u021bi fost informat (clar, intr-un mod pe intelesul dumneavoastra) cu privire la regulile<br \/>\nde ordine interna, responsabilit\u0103\u021bile dumneavoastr\u0103 ca \u0219i pacient? (obligatoriu)<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"ordine-interna\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><input type=\"radio\" name=\"ordine-interna\" value=\"Da\" \/><span class=\"wpcf7-list-item-label\">Da<\/span><\/span><span class=\"wpcf7-list-item last\"><input type=\"radio\" name=\"ordine-interna\" value=\"Nu\" \/><span class=\"wpcf7-list-item-label\">Nu<\/span><\/span><\/span><\/span>\n<\/p>\n<p><label>7. Va rugam sa acordati calificative pentru urmatoarele servicii: (obligatoriu)<\/label><br \/>\n<label>a) Curatenie:<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"curatenie\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><input type=\"radio\" name=\"curatenie\" value=\"Foarte bine\" \/><span class=\"wpcf7-list-item-label\">Foarte bine<\/span><\/span><span class=\"wpcf7-list-item\"><input type=\"radio\" name=\"curatenie\" value=\"Bine\" \/><span class=\"wpcf7-list-item-label\">Bine<\/span><\/span><span class=\"wpcf7-list-item last\"><input type=\"radio\" name=\"curatenie\" value=\"Nesatisf\u0103c\u0103tor\" \/><span class=\"wpcf7-list-item-label\">Nesatisf\u0103c\u0103tor<\/span><\/span><\/span><\/span><br \/>\n<label>b) Timpul si informatiile acordate de medic pentru consultatia dumneavoastra:<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"timp\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><input type=\"radio\" name=\"timp\" value=\"Foarte bine\" \/><span class=\"wpcf7-list-item-label\">Foarte bine<\/span><\/span><span class=\"wpcf7-list-item\"><input type=\"radio\" name=\"timp\" value=\"Bine\" \/><span class=\"wpcf7-list-item-label\">Bine<\/span><\/span><span class=\"wpcf7-list-item last\"><input type=\"radio\" name=\"timp\" value=\"Nesatisf\u0103c\u0103tor\" \/><span class=\"wpcf7-list-item-label\">Nesatisf\u0103c\u0103tor<\/span><\/span><\/span><\/span><br \/>\n<label>c) In general, cum apreciati comunicarea cu personalul:<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"comunicare\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><input type=\"radio\" name=\"comunicare\" value=\"Foarte bine\" \/><span class=\"wpcf7-list-item-label\">Foarte bine<\/span><\/span><span class=\"wpcf7-list-item\"><input type=\"radio\" name=\"comunicare\" value=\"Bine\" \/><span class=\"wpcf7-list-item-label\">Bine<\/span><\/span><span class=\"wpcf7-list-item last\"><input type=\"radio\" name=\"comunicare\" value=\"Nesatisf\u0103c\u0103tor\" \/><span class=\"wpcf7-list-item-label\">Nesatisf\u0103c\u0103tor<\/span><\/span><\/span><\/span>\n<\/p>\n<p><label>8. Ati fost informat pe \u00een\u0163elesul dvs. despre boal\u0103, tratament, riscuri, prognostic? (obligatoriu)<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"informare-boala\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><input type=\"radio\" name=\"informare-boala\" value=\"Da, \u00eentotdeauna\" \/><span class=\"wpcf7-list-item-label\">Da, \u00eentotdeauna<\/span><\/span><span class=\"wpcf7-list-item\"><input type=\"radio\" name=\"informare-boala\" value=\"Da, par\u021bial\" \/><span class=\"wpcf7-list-item-label\">Da, par\u021bial<\/span><\/span><span class=\"wpcf7-list-item last\"><input type=\"radio\" name=\"informare-boala\" value=\"Nu, niciodat\u0103\" \/><span class=\"wpcf7-list-item-label\">Nu, niciodat\u0103<\/span><\/span><\/span><\/span>\n<\/p>\n<p><label>9. Ati fost instruit asupra modului in care sa v\u0103 lua\u021bi medicamentele pe cale orala (tablete, pastile)? (obligatoriu)<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"medicamente-info\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><input type=\"radio\" name=\"medicamente-info\" value=\"Da, \u00eentotdeauna\" \/><span class=\"wpcf7-list-item-label\">Da, \u00eentotdeauna<\/span><\/span><span class=\"wpcf7-list-item\"><input type=\"radio\" name=\"medicamente-info\" value=\"Da, uneori\" \/><span class=\"wpcf7-list-item-label\">Da, uneori<\/span><\/span><span class=\"wpcf7-list-item last\"><input type=\"radio\" name=\"medicamente-info\" value=\"Nu, niciodat\u0103\" \/><span class=\"wpcf7-list-item-label\">Nu, niciodat\u0103<\/span><\/span><\/span><\/span>\n<\/p>\n<p><label>10. A\u021bi fost mul\u021bumit de \u00eengrijirile acordate? (obligatoriu)<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"ingrijiri-zi\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><input type=\"radio\" name=\"ingrijiri-zi\" value=\"Da\" \/><span class=\"wpcf7-list-item-label\">Da<\/span><\/span><span class=\"wpcf7-list-item last\"><input type=\"radio\" name=\"ingrijiri-zi\" value=\"Nu\" \/><span class=\"wpcf7-list-item-label\">Nu<\/span><\/span><\/span><\/span>\n<\/p>\n<p><label>11. Vi s-au solicitat bani sau atentii de catre medici sau asistente\/infirmieri?? (obligatoriu)<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"bani-solicitati\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><input type=\"radio\" name=\"bani-solicitati\" value=\"Da\" \/><span class=\"wpcf7-list-item-label\">Da<\/span><\/span><span class=\"wpcf7-list-item last\"><input type=\"radio\" name=\"bani-solicitati\" value=\"Nu\" \/><span class=\"wpcf7-list-item-label\">Nu<\/span><\/span><\/span><\/span>\n<\/p>\n<p><label>12. Daca ar fi necesar sa reveni\u021bi, ati opta pentru acest spital? (obligatoriu)<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"reinternare\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><input type=\"radio\" name=\"reinternare\" value=\"\u00cen mod cert, da\" \/><span class=\"wpcf7-list-item-label\">\u00cen mod cert, da<\/span><\/span><span class=\"wpcf7-list-item\"><input type=\"radio\" name=\"reinternare\" value=\"Probabil c\u0103 da\" \/><span class=\"wpcf7-list-item-label\">Probabil c\u0103 da<\/span><\/span><span class=\"wpcf7-list-item last\"><input type=\"radio\" name=\"reinternare\" value=\"\u00cen mod categoric, nu\" \/><span class=\"wpcf7-list-item-label\">\u00cen mod categoric, nu<\/span><\/span><\/span><\/span>\n<\/p>\n<p><label>13. Considerat ca pe parcursul consultului v-au fost respectate drepturile pacientului, asa<br \/>\ncum apar statuate in regulamentul expus? (obligatoriu)<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"drepturi-respectate\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><input type=\"radio\" name=\"drepturi-respectate\" value=\"Da, \u00eentotdeauna\" \/><span class=\"wpcf7-list-item-label\">Da, \u00eentotdeauna<\/span><\/span><span class=\"wpcf7-list-item\"><input type=\"radio\" name=\"drepturi-respectate\" value=\"Par\u021bial\" \/><span class=\"wpcf7-list-item-label\">Par\u021bial<\/span><\/span><span class=\"wpcf7-list-item last\"><input type=\"radio\" name=\"drepturi-respectate\" value=\"Nu, niciodat\u0103\" \/><span class=\"wpcf7-list-item-label\">Nu, niciodat\u0103<\/span><\/span><\/span><\/span>\n<\/p>\n<p><label for=\"drept-incalcat\"> Daca raspunsul este \u00ab partial \u00bb sau \u00ab niciodata \u00bb, va rugam sa precizati ce drept considerati ca v-a fost incalcat: <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"drept-incalcat\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"drept-incalcat\" \/><\/span>\n<\/p>\n<p><label for=\"observatii\">Observatii si sugestii referitoare la aspectele pozitive si \/ sau negative ale ingrijirilor medicale din timpul spitalizarii: <\/label><br \/>\n<label for=\"placut\">\u00ab V-a placut in mod deosebit \u00bb<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"placut\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"placut\"><\/textarea><\/span>\n<\/p>\n<p><label for=\"deranjat\">\u00ab V-a displacut\/v-a deranjat \u00bb<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"deranjat\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"deranjat\"><\/textarea><\/span>\n<\/p>\n<p><label for=\"propuneri\">Alte comentarii \/ propuneri de imbunatatire: <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"propuneri\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"propuneri\"><\/textarea><\/span>\n<\/p>\n<p><label> Dorim sa va instiintam si despre mecanismul de feedback al pacientului de la nivel national:<br \/>\n- prin intermediul datelor de contact inregistrate in Foaia de Observatie (nr. Telefon si e-mail) si transmise de spital Casei Nationale de Asigurari de Sanatate, vi se poate solicita de catre Ministerul Sanatatii sa completati un chestionar anonim de feed-back (prin SMS sau e-mail), cu deplina respectare a confidentialitatii datelor personale.<br \/>\n- Datele culese prin acest mecanism de feed-back sunt prelucrate la nivelul unei platforme informatice securizate, iar rapoartele trimestriale sunt accesibile spitalelor.<br \/>\n- Opinia publica este informata anual despre rezultatele obtinute <\/label>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Trimite\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>In cazul pacientilor fara discernamant, chestionarele vor fi completate de familie \/ reprezentant legal \u00cen vederea aprecierii \u00eengrijirilor medicale pe care le-a\u0163i primit \u00een Spitalul de Boli Psihice Cronice Borsa \u015fi a cre\u0219terii calit\u0103\u021bii acestora, v\u0103 rug\u0103m s\u0103 ave\u021bi amabilitatea &hellip; <a href=\"https:\/\/www.spitalpsihiatrieborsa.ro\/?page_id=4444\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4444","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.spitalpsihiatrieborsa.ro\/index.php?rest_route=\/wp\/v2\/pages\/4444","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.spitalpsihiatrieborsa.ro\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.spitalpsihiatrieborsa.ro\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.spitalpsihiatrieborsa.ro\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.spitalpsihiatrieborsa.ro\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=4444"}],"version-history":[{"count":1,"href":"https:\/\/www.spitalpsihiatrieborsa.ro\/index.php?rest_route=\/wp\/v2\/pages\/4444\/revisions"}],"predecessor-version":[{"id":4445,"href":"https:\/\/www.spitalpsihiatrieborsa.ro\/index.php?rest_route=\/wp\/v2\/pages\/4444\/revisions\/4445"}],"wp:attachment":[{"href":"https:\/\/www.spitalpsihiatrieborsa.ro\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=4444"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}